1.Who are the babysitters?
Babysitters In a Pinch started with a fabulous small group of dedicated sitters. Throughout the years, we’ve kept our Babysitters happy and, by word of mouth, our network of excellent sitters has expanded and we’re proud to have each sitter on our team.
2. How are babysitters recruited?
We are very careful when finding our babysitters and nannies. The process includes and isn’t necessarily limited to the following: resumes are submitted, an in-person interview is conducted when policies of the company are discussed, payment is discussed, expectations are discussed, then a background check is performed using one of the top background checks on the web that give nation wide DMV and criminal records if they exist, references are checked and if you click on this link you will see a sample of the questions we ask: https://babysittersinapinchllc.formstack.com/forms/reference if everything goes accordingly then they are hired.
3. Can I request the same babysitter?
You can always request a particular babysitter and we will do everything we can to secure them. If you require once-in-awhile babysitting we can’t guarantee the same babysitter but you can always request. It is always our preference to book the same sitter for ongoing, consistent times. Please provide all of the dates and times with as much notice as possible so that the same sitter can be arranged. We will do our best to choose a sitter that generally has availability during those times however, we can never guarantee that the same sitter will always be available. We find it helpful for you to meet 3-5 sitters.
4. How do I book a babysitter?
Babysitters In a Pinch has an app available on Android and iPhone you can request a babysitter there or by following this link. If you haven’t filled out our application and client agreement you will need to do that first on the Family application page.
5. When should I book a babysitter?
It is always a good idea to book your babysitter with as much notice as possible. Booking a sitter with at least 24 hours notice is suggested. last-minute reservations are based on availability. We recommend scheduling the sitter to arrive at least 15 minutes before you have to leave.
6. Can I meet the babysitter before?
Many clients schedule a reservation prior to the date they will be leaving the sitter alone with their child so that they can get to know their sitter. All standard charges and minimums apply. Families may speak with their sitter by phone at no additional fee.
7. What about last minute requests?
We are able to accommodate most last-minute requests (less than 24 hours) There are additional fees when booking a sitter at the last minute (see client agreement).
8. What if I only need a sitter for an hour?
The minimum, 2 hours, is not negotiable. So no matter how long you use the babysitter you will always be charged the minimum of 2 hours
9. What if I need to cancel?
We strictly enforce a 24 hour cancellation and modification policy for all standard babysitting reservations. There is a 72 hour cancellation and modification policy for reservations with multiple Babysitters, for groups and for holidays (New Years Day, Valentines Day, Easter Sunday, Memorial Day, Fourth of July, Labor Day, Halloween, Thanksgiving, Christmas Eve, Christmas Day, and New Years Eve). If the reservation is cancelled or modified with less than the required 24 or 72 hours notice, then the minimum, 2 hours, will be charged to the credit card provided at the time the family application was submitted. Cancellations and modification may only be made by text that is time stamped with Babysitters In a Pinch directly, (303-887-6680). Cancellations or modifications with the Babysitter will not be honored. There are no exceptions.
10. What if I want to recommend a babysitter?
We value your referrals more than anything and will always make sure that your referrals are treated with the utmost priority and respect. However, please keep in mind that you have signed a contract that indicates you will not share your sitters phone number or personal information with any third party. This is for the safety of the sitters and to ensure the highest quality of services for your family.
11. Do I always need to book a babysitter through Babysitters In a Pinch?
Reservations must be booked directly with Babysitters In a Pinc. The sitters are under a non-negotiable contract and they will not work for any client (or third party) outside of Babysitters In a Pinch. The sitters respect their jobs, commitments and agreements and we hope you will too.
12. Should I pay a tip or gratuity?
Gratuities are given at each clients discretion. While sitters do not expect tips, they are appreciated. When you are satisfied with your sitters services, it is customary to tip 15-20% and need to be paid directly to the sitters with cash.
13. Are there fees in addition to the hourly rate for babysitters?
Yes, there is an agency fee of $19.99 assessed for everyday that the service places a babysitter. When a family utilizes the service 4 or more days per week the agency fee drops to $16.99 per day. There is also a one time application and set-up fee of $99.99. This fee is one time only and not ongoing from year to year.
14. How are babysitters paid?
The agency pays the babysitter on a weekly basis exactly the hourly fee we charge your family. You are not responsible to pay the babysitter. The agency will charge the card you give on the client agreement that you provide at the time you sign-up with us. You never need to stop and get cash from an ATM or write another check. This process also helps us keep track of your expenses when it comes to childcare. We generate a statement at the end of the year with the information on how much you spent on childcare through Babysitters In a Pinch, LLC in order for you to use it as a possible tax write-off.
15. Why is there an agency fee?
An agency fee is assessed to cover administrative costs accrued by Babysitters In a Pinch including but not limited to: recruiting, credit card fees, time for scheduling and organizing staff, conflict management if necessary, and other overhead expenses such as payroll and accounting.
16. Do you place both nannies and babysitters?
Yes we do. If you need someone ongoing and permanent Babysitters In a Pinch will recruit someone for you and you will have the option to meet them before you have them start with you. We also have safe babysitters that you can trust for short term such as date nights, and taking the all important time to yourselves that parents and caregivers need.
If you choose to hire a nanny permanently there is a 10% placement fee based on their hourly pay per year (monthly payment options can be arranged for placement fees), and then the nanny is yours, and you will schedule and pay them yourself.
For any other questions please call us at: 303-323-9886 we look forward to hearing from you.